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A dedicated move coordinator for every NST move
Moving involves dozens of details: dates, addresses, inventory, access, parking, elevators, packing, storage, special items and timing. When those details are spread across several people at a moving company, things get missed. You repeat information, wait for callbacks and wonder who is responsible if something changes.
At Déménagement NST Moving & Storage, every move is planned by a dedicated move coordinator. Your coordinator is your single point of contact from your first quote to the last box placed in your new home. They know your move, your priorities and your schedule, and they make sure the crew arrives prepared.
What your coordinator does before the move
Understands your move. Your coordinator asks about your home, your new address, your dates and anything special, such as a piano, antiques, children’s schedules or a tight closing date.
Reviews the inventory. For larger homes, a video walkthrough helps confirm what is moving, so the quote is accurate.
Checks access. Stairs, elevators, parking, loading docks and distances from the truck at both addresses.
Builds your flat fee. A guaranteed, all-inclusive price based on your inventory, access and services.
Plans the services. Packing, crating, storage, furniture assembly and junk removal, as needed.
Shares reminders. Parking permits, elevator bookings, building rules and packing timelines.
On moving day
Your coordinator briefs the crew lead with every detail of your move: special items, fragile pieces, building rules and your priorities at the new home. On the day, your coordinator remains available to answer questions and handle changes. If something unexpected happens, such as a delayed key handover or a building elevator out of service, they help solve it.
After the move
Your coordinator follows up to make sure you are happy with your move. If something needs adjusting, an item needs to come out of storage or you have a question about your invoice, you contact the same person who planned your move.
Coordinators for complex moves
Some moves are more complex than others: a family moving between two cities, a house sale and purchase on different dates, an estate clean-out with deliveries to several relatives or a move with storage in between. Your coordinator plans each step in order and keeps everyone informed. For business relocations, coordinators manage phases, building bookings and department schedules. See commercial moving and corporate relocation.
Why one point of contact matters
- No repeating yourself. Your coordinator knows your move from the start.
- Faster answers. Questions go to someone who already has the details.
- Fewer mistakes. One person tracks every change and briefs the crew.
- Accountability. You always know who is responsible.
- Peace of mind. Someone is looking after your move while you focus on everything else.
Questions to ask your coordinator
- What is included in my flat fee?
- What do I need to pack, and what will you pack?
- Do I need a parking permit or elevator booking?
- What time will the crew arrive?
- How should I prepare special items?
- What happens if my dates change?
- How do I add storage or extra services?
Coordinators for seniors and families
Seniors moving after many years in one home, and adult children helping them from a distance, appreciate having one person to call. Coordinators can keep several family members informed and plan the move around the senior’s comfort and routine. See senior moving. Families with young children benefit from a coordinator who plans around school schedules and childcare. See family moving.
Coordinators for long-distance moves
Long-distance moves involve more planning: delivery dates, storage between homes and access in another city. Your coordinator manages these details and keeps you informed of the schedule. See long-distance moving.
Areas we serve
Our coordinators plan moves across Montreal, Laval, Longueuil, the West Island and the North and South Shores, as well as long-distance moves.
Why customers value NST coordinators
- One point of contact from quote to delivery.
- Detailed planning and crew briefing.
- Reminders for permits, elevators and packing.
- Help with changes and unexpected situations.
- Follow-up after the move.
- See all our residential moving services.
A typical timeline with your coordinator
When you request a quote: your coordinator asks about your home, your new address and your dates, and may suggest a video walkthrough.
Within a day or two: you receive a guaranteed flat-fee quote with the services you selected.
After booking: your coordinator confirms your date, crew size, truck and any packing, crating or storage.
Two to three weeks before: reminders about parking permits, elevator bookings, building rules and packing timelines.
The week before: confirmation of the arrival window and any last details, such as special items or access codes.
Moving day: the crew lead calls when the crew is on the way, and your coordinator stays available for any changes.
After the move: a follow-up to make sure everything went well and to arrange any extra services.
What makes a good move coordinator
A good coordinator listens carefully, asks the right questions and anticipates problems before they happen. They know Montreal well: which boroughs require parking permits, which buildings have strict elevator rules, how to handle outdoor spiral staircases and when demand peaks around July 1. They communicate clearly, keep promises and keep you informed when plans change. Our coordinators plan moves every day and bring that experience to yours.
Handling changes and surprises
Moves rarely go exactly as planned. A closing date shifts, a new apartment is not ready, a building elevator is booked by someone else or the weather turns. When something changes, contact your coordinator immediately. They can reschedule, add short-term storage, change the crew size or adjust the plan. Because your coordinator already knows your move, changes are handled quickly, without starting from scratch.
Coordinators and your flat fee
Your coordinator builds your guaranteed flat fee from the information you provide. The more accurate your inventory and access details, the more accurate your price. If you add items or services later, tell your coordinator so the quote can be updated before moving day. That way, there are no surprises on the day and your price remains guaranteed.
Working with real estate agents and landlords
Moves often depend on other people’s schedules: real estate agents, notaries, landlords and building managers. Your coordinator can plan around key handover times, closing dates and building access, and keep the crew informed so they arrive at the right time.
How your coordinator briefs the crew
Before moving day, your coordinator prepares a detailed brief for the crew lead. It includes both addresses, the arrival window, the inventory, notes on fragile and valuable items, access details such as stairs, elevators and parking, building rules, any packing or crating services and your priorities at the new home, such as which rooms to unload first. The crew lead reviews the brief before arriving, so the crew knows what to expect and brings the right equipment. On arrival, the crew lead walks through the home with you to confirm the plan. This preparation is what turns a list of details into a smooth, efficient moving day.
Coordinators for storage and multi-stop moves
Moves with storage or several stops need extra coordination. Your coordinator keeps track of which items go to storage, which go to the new home and which go to other addresses, such as a relative’s house or a donation centre. Labels and inventories make sure every item reaches the right place.
Coordination for July 1 moves
July 1 is the busiest moving day of the year in Quebec, and it is when a good coordinator matters most. Crews are fully booked, streets are crowded with trucks, elevators are reserved back to back and many people are moving out and in on the same day. Your coordinator plans your arrival window carefully, reminds you to reserve parking and elevators well in advance, confirms key handover times and keeps the crew informed of any changes. If your new home is not ready, they arrange overnight or short-term storage so you are not left waiting on the sidewalk.
Coordinators for offices and institutions
For commercial moves, coordination extends to building managers, IT teams, department leads and other contractors. Your coordinator builds a schedule for each phase, books elevators and loading docks, prepares labelling plans and briefs the crew on each floor’s layout. After the move, they handle adjustments and collect crates. See office moving.
Move coordinator FAQs
Does every NST move have a coordinator?
Yes. Every move is planned by a dedicated move coordinator.
What does a move coordinator do?
Plans your move, builds your flat-fee quote, briefs the crew and stays your single point of contact.
Can my coordinator help with parking permits?
Your coordinator reminds you of borough rules and timelines and helps plan truck placement.
Can I change my moving date?
Contact your coordinator as soon as possible, and they will help reschedule.
Is the coordinator available on moving day?
Yes. Your coordinator remains available during your move.
Do coordinators handle business moves?
Yes. Coordinators plan commercial and corporate moves, including phased relocations.
Can my coordinator keep my family informed?
Yes. Coordinators can keep several family members updated, which is helpful for senior moves.
Is there an extra charge for a coordinator?
No. Coordination is part of every NST move.
What should I tell my coordinator?
Your addresses, dates, home size, special items, access details and any services you need.
Can my coordinator help if my closing date changes?
Yes. They can reschedule your move and add short-term storage if needed.
Talk to a move coordinator
Tell us about your move, and a coordinator will plan it with you and give you a guaranteed flat-fee quote.
Call: (514) 458-7786 · Visit: 433 Jarry St W #201, Montreal, QC H3N 1E7
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- 433 Jarry St W #201, Montreal, QC H3N 1E7
- (514) 458-7786
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